Help using Internet Banking
Here to help
- What am I able to use Internet Banking for?
- When is Internet Banking available?
- Is Internet Banking secure?
- How can I add a new account to my Internet Banking facility?
- Will I be able to see my Clydesdale Bank credit cards?
- Can I view my Direct Debits and Standing Orders?
- Can I still use Telephone Banking?
- What if my account information looks incorrect?
- Can my account information be viewed by anyone else?
- If I have a joint Current Account, can we both use the Internet Banking service?
- My partner on my joint account cannot view a future dated bill payment, which I set up?
- Can I use financial software such as Microsoft Money with Internet Banking?
- How can I print information from Internet Banking?
- Why does the service sign me off after a period of time?
- How do I log off or disconnect?
What am I able to use Internet Banking for?
OurInternet Banking service provides you with access to your current andavailable balances on all of your accounts (with the exception of ISA'sand some Term Deposit accounts) and at least 100 days' transactions.You can transfer funds between any Clydesdale Bank accounts you holdand also make payments to any outside organisation or other bank(within the UK). You can also order a chequebook, pay-in book andup-to-date statement.
When is Internet banking available?
InternetBanking is available 24 hours a day, seven days a week. However, theremay be times when a part of the service is unavailable to allow formaintenance and updates to the system.
If you can’t remember yourpassword, or the details are showing as invalid, please call theInternet Banking helpdesk on 08456 011 801*. We will send you a new OneTime Password so you can re-register for the service.
Is Internet banking secure?
Our security system has been vetted and approved by external security consultants.
Our servers, ensuring the maximum level of protection for your account information require use of 128-bit SSL Encryption.
Ourcomprehensive security infrastructure includes the use of multipleFirewalls; complimented by an Intrusion Detection System that alertsour Security Teams in real time to any attempted security breaches.
Forsomeone to gain access to your account details they would have to havefive pieces of information that only you should know. After you haveregistered there are three pieces of information required (two of whichyou can change at any time) before you can access the system.
Thekeys to security are your Customer Number, your Internet Bankingpassword and your Security Questions. It is vital that you don’tdisclose these to anyone. If you ever suspect that these have beencompromised, you should immediately change your password and securityquestions.
Information passed between your computer and the Bankis encrypted so that, in the unlikely event of any third party seeing amessage, it is unreadable. Clydesdale Bank uses 128-bit SSL encryptionas well as multiple firewall technology.
Clydesdale Bank stronglyrecommends customers install anti-virus and firewall software on any PCyou use to access Internet Banking, and you should update bothregularly.
How can I add a new account to my Internet banking facility?
Whenyou open a new account with the Bank,depending on the account type itwill normally automatically be added to your list of accounts onInternet Banking (this may take a couple of weeks to be processed).However, if you find that an account is not available and you wouldlike online access to it, simply call the Telephone Banking service on 08457 240 024*.
Will I be able to see my Clydesdale Bank credit cards?
Yes,credit cards are easily accessed through Internet Banking. In additionto the balance and transactions on your credit card, you will also beable to transfer funds to and from the card at any time.
Transfers or payments from your credit card will be treated as cash withdrawals and therefore charges will apply.
Can I view my Direct Debits and Standing Orders?
Yes, you can view and cancel direct debits as well as create and amend standing orders through the payments menu.
Can I still use Telephone Banking?
Yes,all other Clydesdale Bank services are unaffected by your use ofInternet Banking. You will still have the same access to them as youdid previously.
What if my account information looks incorrect?
Ifany information on your account looks incorrect or suspicious in anyway, immediately contact the Clydesdale Bank branch where your accountsare held, or the Customer Contact Centre on 0845 7 240 024*.
Can my account information be viewed by anyone else?
InternetBanking encrypts all information sent between your browser and theBank. Your Customer Number and password protect your Internet Bankingaccount. Your accounts cannot be accessed without this information.
Somebrowsers offer the facility to store Internet pages that you haveviewed so you can view them again when you are ‘offline’. We stronglyrecommend that you don’t use this facility, in case someone else usingthe same computer can then view them. If you have already selected thisand wish to remove it, check the ‘help’ section of your browserrelating to “save encrypted pages”.
If I have a joint Current Account, can we both use the Internet Banking service?
Yes;however both of you will have separate Customer numbers and shouldregister different security information. It is a requirement that youkeep your security details to yourself and do not disclose them to yourpartner.
My partner on my joint account cannot view a future dated bill payment, which I set up?
Bothparties to a joint account have separate Customer Numbers that identifythem within the Bank. We use your Customer Number as part of InternetBanking security, so that the payment you have set up is recorded underyour Customer Number and not the actual account number. As such, jointaccount holders cannot view payments set up using their partner’sCustomer Number.
Can I use financial software such as Microsoft Money with Internet Banking?
Yes,the Export option that appears on your screen will allow you to copyinformation from Internet Banking into your software package.
How can I print information from Internet Banking?
Usethe on-screen ‘Print’ option. This allows you to print directly fromInternet Banking. Alternatively, you can export the data into afinancial software package and print from there.
Why does the service sign me off after a period of time?
Asa security measure, if you don’t use Internet Banking for 10 minutesafter logging in, you will be automatically logged out, meaning thatyou will have to log back in when you attempt to use it again. Westrongly recommend that you don’t rely on this facility to log off,please use the ‘log out’ link instead.
How do I log off or disconnect?
Simplyclick on ‘log out’ on the menu and the system will disconnect you. Youwill have to log back in with your security information next time youwant to access your accounts.